Thermal experience
It’s recommended but not mandatory. If the spa reaches capacity, guests may be placed on a waiting list. Reservations are mandatory for treatments and packages.
No, the bathrobe is included when you book your thermal experience. We have several sizes of bathrobes, some of which are larger. You can get a replacement bathrobe for $10.
At the Cité Thermale, we welcome you for as long as it takes to achieve deep relaxation. Therefore, we do not have fixed time slots to respect. You can enjoy the Förena experience to the fullest.
No, once you have paid for the thermal experience, you are not allowed to quit and to come back later.
No, it is not allowed to drink or to eat in the baths for health and sanitary reasons. The bath’s water temperature can causes deshydratation and this could be dangerous when doing a complete thermal cycle. For that reason, it is allowed to bring a water bottle in the hot tubs and the saunas so that you stay hydrated during all your experience. However, alcohol consumption must be done in the restaurant or terrace areas.
You can obtain the results of the water quality tests at any time by asking at the reception desk.
Useful Information
View our opening hours by clicking here: Contact Us
Online: We accept credit card payments. Gift cards cannot be used as a payment method on our website.
On site: We accept debit cards, credit cards, gift cards and cash.
The minimum age required to enjoy the thermal experience, treatments, or restaurant is 16 years old.
Yes. Free parking is available on site.
You should bring:
- sandals or indoor shoes to move around the facilities
- a swimsuit for the thermal experience
- comfortable clothing to participate in the classes offered
- a non-breakable water bottle
- a waterproof bag for your swimsuit at the end of your visit
If you forget something, several essentials are available for purchase at the boutique.
No, Wi-Fi is not available on site for visitors.
Yes, electronic devices (cell phones, tablets or computers) are allowed, as long as they are used discreetly and with respect for other visitors.
Yes, at Förena we believe that deep relaxation is possible even while talking. That's why in some areas of the spa you are allowed to talk quietly. However, we have other areas where complete silence is required. You will be able to spend some time letting go with the people you love.
Reservations
You can book online at any time or by phone.
If your desired date is not yet available on the booking calendar, keep checking the calendar, as dates are gradually released.
A credit card is required to make a reservation, even if you have a gift card. No amount will be charged before your visit.
A credit card is required to make a reservation, even if you have a gift card. No amount will be charged before your visit. You can present your gift card upon arrival.
Thermal experience: No, a reservation is not required. However, availability for walk-in guests may be limited during busier periods.
Massages and treatments: Reservations are recommended to secure your preferred time slot.
Reservations can be cancelled or modified up to 48 hours prior to the scheduled visit time. For any cancellation or modification made less than 48 hours before the appointment, 25% of the cost of the reserved services will be charged to your credit card. In the event of a no-show, 50% of the cost of the reserved services will be charged to your credit card. To cancel, please call 1 844 985-2500.
Yes. To choose your massage therapist, please book by phone at 1-844-985-2500.
Yes. Duo massages can be booked by phone at 1-844-985-2500.
Our nail treatments are performed on natural nails only, with or without nail polish.
GIFT CARDS
The gift card is accepted as a form of payment for services and products offered at Förena. The total amount of your purchases is deducted from the balance on the card. It is not refundable, has no monetary value, and cannot be replaced in the event of damage, loss or theft. You must allow at least 24 hours after the gift card purchase to use it. The value of the gift card for a package or service is valid for one year from the date of purchase. After this period, there may be a difference to pay when you reserve a service or package. Identification will be required to validate the credit card used for the purchase.
- A reservation allows you to plan your visit. A credit card is required to make a reservation, even if you have a gift card.
- Purchasing a gift card allows you to offer the experience to someone else or purchase a service without immediately scheduling your visit. Gift cards can be purchased in advance on our website.
The gift card can be used during your visit to the spa for regularly priced services or products, according to the conditions indicated on the card. Gift cards cannot be used for purchases on our website.
Each service is sent on a separate gift card in electronic format. This allows you to take advantage of an offer to give multiple gifts or use the cards during different visits.
When purchasing, each service is sent on a separate gift card. You can therefore download the PDF or forward the email to the person of your choice.
No, gift cards do not expire. They can be used according to the validity and services indicated on the gift card. One year after the purchase date, an additional fee may be required.
For a complimentary card or a gift card from a partner, additional conditions may apply. We recommend carefully reading the conditions indicated on the card.
Email us at info@forena.ca.
Massages and beauty treatments
Yes, you can obtain a receipt from your massage therapist.
We use the Phytomer product line, a unique laboratory entirely dedicated to marine biotechnologies.
For massages: Massage therapy is not recommended for people with heart conditions, high blood pressure, respiratory problems, angina or diabetes. For any other medical condition, we recommend consulting your doctor before booking.
For beauty treatments: Some treatments use ingredients that may cause allergic reactions and may not be suitable for all skin types or for pregnant women.
We recommend arriving 15 to 20 minutes before your reservation time.
Restaurant
There is a restaurant at the Thermal Cité where you can stop to eat when you are hungry between a massage and the thermal experience. We serve a refreshing menu with a variety of dishes that accommodate your dietary preferences, without ever compromising taste (veggie, vegan, gluten-free options). From vegetarian appetizers to seafood, Icelandic, German and Russian inspirations.